All our products are thoroughly checked for any damage before they are shipped.

When the customer receives the products, they must check if they correspond to their original order. They are also obliged to test the product they bought without removing the accompanying labels, to make sure that the product meets their order. (otherwise it is considered that the product is not in the same condition in which it was delivered and its return is not accepted).

If, however, the customer decides that they wants to change a product, they informs us directly electronically by email at info@e-priveshop.gr or by phone at 2106130627, notifying us if they wish to change the product with a new one from our website. The details that must be mentioned in addition to the name, are the order number, and the product code that they wants to change.

 

Money refund is NOT available except from cases of no availabilty or defective products.

 

The process of changing the products is strictly done within 10 days from the day SEND from Prive Shop.

A necessary condition for the return of any product is its accompaniment with the original receipt. If the product is not accompanied by proof of purchase, the change cannot be accepted under any circumstances.

The shipment of the products for the first change must be made by the customer with whichever courier company they want and it is on customer’s charge.

The shipment of the new product (with which the customer wishes to change the one they returns) is done at PRIVE SHOP’s expense.

In case of a second or even a third change, the shipping and delivery of the new products are charged exclusively on the customer, choosing whichever courier they wish.

For returns from abroad, the shipping fee will be charged to the customer.

 

The return shipping address of the products is: 

PRIVE SHOP

Leoforos Pentelis 100, Vrilissia

Postcode: 15235

Phone: 2106130627

 

Important information for changing products:

• The products must not be worn, have not been washed, modified or damaged in any way. No label must have been removed, as well as their accompanying items, which is part of the product.
• If you have purchased a sale product, to change it you must select a product from the SALES category again. In this case, the costs of return – exchange are charged on the customer.
• Products with a discount of 50% or more CANNOT be changed, or refunded.
• There is NO REFUND except defective products or no availability.
• Products such as belts,bags or headbands cannot be changed unless they are proven to be defective.

 

When the customer has selected the new product they want us to send them, they inform us about it and if there is availability, and the product is of equal or greater value than their original purchase, we reserve the new product waiting for the customer’s return. When the return of the product is completed and if the returned product is in its original condition, accompanied by the purchase receipt, we send the new product to the address given to us when ordering.

If there is a difference in the price of the new product, this payment is made in two ways: by cash on delivery or by deposit in the following bank accounts and in the name of the beneficiary PRIVE SHOP.

 

Money Return 

The only situations that money return is possible are the followings:

• No availability of the products of the purchase
• The products that the customer has already received, are damaged or not it the proper condition.

In the above cases, the customer should contact us at 2106130627 informing us of they wish.

After contacting us, the customer needs to send us back the product. Then, we are going to check it and if their claims are proven, we are going to proceed with the money refunt within ten (10) calendar days.

Refunds are made by deposit in an account that you indicate to us.